How do we quote and work?
We start by listening. You tell us what has happened, and where possible send photos. A plumber then looks at the problem and works out the cause. Before any work starts, you get a written quote that describes the job in plain English and explains what is included.
If we find something unexpected, we stop and tell you before going further. We explain what went wrong and what we have done to put it right. We also say so when a repair is only temporary, and when a gas job needs a Gas Safe registered engineer. You can always ask us to show you the failed part.
