Tenants, landlords and the first call
If you rent, a leak or a dead hot water supply is normally something to report to your landlord or agent first, in writing, with photos and dates. Landlords are generally expected to keep the supply and waste installations in repair, though the details depend on your tenancy agreement.
We work for both sides. A landlord can ask us to quote and carry out repairs, and a tenant can ask us to inspect and write up what is wrong, so the report can be passed on. Please tell us who is requesting the visit and who has authority to approve the work, because that avoids confusion at the door.

